Frequently Asked Questions
Everything you need to know about shopping with Shona Joy.
What is your return policy for full-priced items?
We offer returns on full-priced items within 14 days of delivery for a refund or store credit. Items must be in original condition with all tags attached.
Do you offer international shipping?
Yes, we ship worldwide. Delivery times and costs vary depending on the destination, and duties/taxes may be applied by your local customs office.
How do I determine my size in Shona Joy designs?
Each product page features a detailed size guide. Our designs generally follow standard Australian sizing, but we recommend checking specific measurements for our signature bias-cut styles.
Can I modify or cancel my order after it has been placed?
Once an order is placed, it is processed quickly by our warehouse. We are unable to guarantee modifications or cancellations, but please contact our support team immediately for assistance.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible payment options including Afterpay and Klarna.
How should I care for my silk and delicate garments?
To maintain the longevity of your pieces, we recommend professional dry cleaning or a gentle cold hand wash with mild detergent. Always avoid direct sunlight when drying.